You can delete your Num account yourself, from inside the app, in under a minute. Nobody has to approve it and you do not have to ask us.
This applies to the Num app, published by 5arz, on iPhone, Android and the web.
Email info@itsnum.com from the email address on the account, or tell us the phone number you signed up with, and ask us to delete it. We will confirm it is really you before we do anything, then delete the account and write back to say it is done.
Only two situations hold deletion up, and both are there to protect somebody other than you. You can clear either one yourself, without contacting us.
Nothing else blocks deletion. In particular, holding a Stars balance does not stop you leaving.
Any Stars on the account go with it. Stars cannot be refunded, cashed out or moved to another account, so spend them before you delete if you want the value. Num tells you your balance and makes you acknowledge this before it removes anything.
All of this is removed from Num’s live database at the moment you confirm.
| Who you are | Your member record, name and profile. Your phone number, and any Google or Apple sign-in linked to the account. |
|---|---|
| People | Your friends and connections, everyone you have blocked, and every direct message you have sent or received. |
| Plans | Plans you created, including their items, events and guest lists. Plans you only joined lose you as a member. |
| What Num knew about you | Everything you ever asked Num, the facts it remembered about you, your usage history, the places you were shown, and your sign-in history. |
| Messages to you | Your inbox, your notifications and your push subscriptions, so the app stops being able to reach your device. |
| Balances and status | Your Stars balance, your memberships, your event and attendee entries, and your record as a Num scout if you had one. |
Two narrow categories survive deletion. We would rather tell you exactly what they are than say “everything is deleted” and be wrong.
| Financial records | Payments, commissions, cash-outs, tab settlements and the Stars ledger. Money that actually moved has to stay recorded — we are required to keep these for tax and accounting purposes, and they are what makes it possible to answer a question about a past charge. They are kept only for as long as those obligations require, and no longer. |
|---|---|
| Records that belong to someone else too | A settled tab or a completed errand involved another person. Their copy of that history stays intact, because deleting it would rewrite their records, not just yours. |
These records no longer point at you. Once your member record is gone, what remains is not attached to your name, your phone number or your email. It is a financial entry with no person on the end of it.
Everything else in the table above this one is gone, permanently, and cannot be restored by us or recovered by you.
Num does not currently offer a way to erase part of your history and keep the account. If there is something specific you want removed, email info@itsnum.com and we will tell you honestly whether we can do it.
Write to info@itsnum.com. Our privacy policy explains what Num collects while you are using it and why.