Why your eSIM shows a different carrier’s name, and which network it really uses
If your travel eSIM shows a carrier from another country, it’s usually nothing to worry about. Many travel eSIMs are issued by one carrier and roam on local networks, so your phone can show the issuing carrier’s name while your data runs on a local network. That’s also why you need data roaming switched on.
How to see which network you’re on
- On iPhone, open Settings, then Cellular, then your eSIM, then Network Selection.
- On Android, look under Network & internet or Connections, then your eSIM, then Network operators. Names vary by phone.
- Leave selection on automatic unless you have a reason to change it. If you choose by hand, pick a network your plan lists.
Local plans and regional plans can differ
This is the detail to check before you buy. A plan for one country may list more of that country’s networks than a regional plan that covers several countries, even when the regional plan costs less. In Nepal, for example, NUM’s Nepal-only plans list both Ncell and NT Mobile, while the South Asia plan lists Ncell.
If you’re going somewhere remote, or need a particular network, check the list for your exact plan. Trekkers should look at this closely, because coverage in the mountains differs between networks.
Need a hand?
Reply to your eSIM email or text NUM, and we’ll check your exact plan. See all destinations.
Questions people ask
Why does my travel eSIM say Singtel?
Many travel eSIMs are issued by one carrier and roam on local networks, so your phone can show the issuing carrier’s name. Your data still runs on a local network.
Can I choose which network my eSIM uses?
Your phone’s network settings usually let you, but only networks your plan includes will work. Automatic is the simplest choice.