Passport gone at ZAG? Here’s your way home.
Lost or stolen at Zagreb Franjo Tuđman International Airport, Velika Gorica: this is the nearest help for your passport, the number to call, and what each government asks you to bring.
Nearest help from ZAG
- US: US Embassy in Zagreb, 5 km away.
- UK: British Embassy in Zagreb, 9 km away.
- Canadian: Canadian Embassy in Zagreb, 11 km away.
- Australian: Australian Embassy in Zagreb, 11 km away.
- Indian: Indian Embassy in Zagreb, 15 km away.
- Mexican: Mexican Embassy in Budapest (Hungary), 300 km away.
Your embassy or consulate, by passport
British Embassy, Zagreb
9 km from ZAG in a straight line
Canadian Embassy, Zagreb
11 km from ZAG in a straight line
Australian Embassy, Zagreb
11 km from ZAG in a straight line
Indian Embassy, Zagreb
15 km from ZAG in a straight line
Mexican Embassy in Budapest, Hungary (covers Croatia)
300 km from ZAG in a straight line
Distances are straight-line from the terminal area; the drive is longer. Directions open Google Maps from ZAG. Where we only know a post’s city, the distance is to the city centre.
Get the right document, first time
Emergency passport
Report it with Form DS-64, then apply in person at a US embassy or consulate on Form DS-11. If you need to travel before a full passport can arrive, ask for a limited-validity emergency passport, valid for up to a year.
Emergency travel document
Apply online for an emergency travel document if you need to travel within 6 weeks. It costs £125, isn’t refunded, and is usually ready to collect 2 working days after you apply.
Emergency passport
Contact the nearest Government of Canada office as soon as you can; if you urgently need to travel, you can apply for an emergency passport there. Replacing a lost or stolen passport that was still valid costs an extra CAN$45 on top of the passport fee.
Emergency passport
Contact the nearest Australian embassy, high commission or consulate, or the 24-hour Consular Emergency Centre on +61 2 6261 3305. With a genuine, urgent need to travel you can apply for an emergency passport, valid for up to 12 months.
Emergency Certificate
Report the loss to the local police and the nearest Indian embassy, high commission or consulate at once. To return to India, the mission usually issues an Emergency Certificate after it verifies your nationality and details.
Emergency passport
File a report (acta) with the local police, then go to the Mexican embassy or consulate with proof of nationality and photo ID. Consulates can issue an emergency passport for travellers who must get home; it costs 30% more than an ordinary passport.
Border rules in Croatia
- Passport validity: the safe standard for Croatia is a passport 3 months beyond the day you leave. Entry rules for your passport.
- Croatia uses the EU Entry/Exit System: visitors from outside the EU give fingerprints and a face photo at the border instead of getting a passport stamp. It has been fully running since 10 April 2026.
- Schengen short stays are capped at 90 days in any 180. ETIAS, the EU travel authorisation, isn’t running yet and has no start date, so there is nothing to apply for.
- Croatia visa and travel authorisation: who needs one and the official fee.
Zagreb Franjo Tuđman International Airport
- Codes
- IATA ZAG · ICAO LDZA
- Serves
- Velika Gorica, Zagreb County, Croatia
- Airport website
- Lost property and terminal info ↗
- Airports nearby
- MBX Maribor (87 km), BNX Mahovljani (131 km), RJK Rijeka (131 km), SOB Sármellék (134 km), LJU Zgornji Brnik (135 km), GRZ Feldkirchen bei Graz (147 km)
- Country help
- Every embassy and consulate in Croatia
Check the airline desk and the airport’s lost property before you report the passport: once reported, it can’t be used again even if it turns up.
Phone stolen with it? You’ll need data to reach the embassy, your airline and your bank. A travel eSIM for Croatia installs in minutes on a replacement phone.
Questions people ask
Where is the nearest US embassy or consulate to ZAG?
US Embassy in Zagreb, 5 km away. Distances are in a straight line from Zagreb Franjo Tuđman International Airport.
Where is the nearest British embassy or consulate to ZAG?
British Embassy in Zagreb, 9 km away. Distances are in a straight line from Zagreb Franjo Tuđman International Airport.
Where is the nearest Canadian embassy or consulate to ZAG?
Canadian Embassy in Zagreb, 11 km away. Distances are in a straight line from Zagreb Franjo Tuđman International Airport.
What’s the emergency number at ZAG?
In Croatia: 112 for any emergency. Call first if you’re in danger or were robbed; the passport comes second.
Can I fly out of ZAG without my passport?
Not on an international flight. You need an emergency passport or emergency travel document from your own country’s embassy or consulate first. Check with your airline before you rebook.
Can Num get me a new passport?
No. Only your government issues passports. Num finds your nearest mission, lines up the documents you’ll need, and helps you rearrange the trip around it.
NUM is not a government agency and does not issue passports or travel documents. Only your government can, and its fees are paid to it directly. Embassy and consulate locations come from the governments’ own office lists where we have them, and from public data (Wikidata, Wikipedia’s lists of diplomatic missions, the UK Foreign Office’s list of posts, and © OpenStreetMap contributors under the ODbL); confirm opening hours and appointments on the mission’s own site. Steps checked on government pages, 6 Nov 2026.