Passport gone at TER? Here’s your way home.
Lost or stolen at Lajes Airport, Praia da Vitória: this is the nearest help for your passport, the number to call, and what each government asks you to bring.
Nearest help from TER
- US: US Consulate in Ponta Delgada, about 167 km away.
- UK: British Embassy in Lisbon, 1,554 km away.
- Canadian: Canadian Embassy in Lisbon, 1,554 km away.
- Australian: Australian Embassy in Lisbon, 1,554 km away.
- Indian: Indian Embassy in Lisbon, 1,549 km away.
- Mexican: Mexican Embassy in Lisbon, 1,549 km away.
Your embassy or consulate, by passport
US Consulate, Ponta Delgada
About 167 km from TER to central Ponta Delgada, in a straight line. Street address on the official site.
British Embassy, Lisbon
1,554 km from TER in a straight line
Canadian Embassy, Lisbon
1,554 km from TER in a straight line
Australian Embassy, Lisbon
1,554 km from TER in a straight line
Indian Embassy, Lisbon
1,549 km from TER in a straight line
Distances are straight-line from the terminal area; the drive is longer. Directions open Google Maps from TER. Where we only know a post’s city, the distance is to the city centre.
Get the right document, first time
Emergency passport
Report it with Form DS-64, then apply in person at a US embassy or consulate on Form DS-11. If you need to travel before a full passport can arrive, ask for a limited-validity emergency passport, valid for up to a year.
Emergency travel document
Apply online for an emergency travel document if you need to travel within 6 weeks. It costs £125, isn’t refunded, and is usually ready to collect 2 working days after you apply.
Emergency passport
Contact the nearest Government of Canada office as soon as you can; if you urgently need to travel, you can apply for an emergency passport there. Replacing a lost or stolen passport that was still valid costs an extra CAN$45 on top of the passport fee.
Emergency passport
Contact the nearest Australian embassy, high commission or consulate, or the 24-hour Consular Emergency Centre on +61 2 6261 3305. With a genuine, urgent need to travel you can apply for an emergency passport, valid for up to 12 months.
Emergency Certificate
Report the loss to the local police and the nearest Indian embassy, high commission or consulate at once. To return to India, the mission usually issues an Emergency Certificate after it verifies your nationality and details.
Emergency passport
File a report (acta) with the local police, then go to the Mexican embassy or consulate with proof of nationality and photo ID. Consulates can issue an emergency passport for travellers who must get home; it costs 30% more than an ordinary passport.
Border rules in Portugal
- Passport validity: the safe standard for Portugal is a passport 3 months beyond the day you leave. Entry rules for your passport.
- Portugal uses the EU Entry/Exit System: visitors from outside the EU give fingerprints and a face photo at the border instead of getting a passport stamp. It has been fully running since 10 April 2026.
- Schengen short stays are capped at 90 days in any 180. ETIAS, the EU travel authorisation, isn’t running yet and has no start date, so there is nothing to apply for.
- Portugal visa and travel authorisation: who needs one and the official fee.
Lajes Airport
- Codes
- IATA TER · ICAO LPLA
- Serves
- Praia da Vitória, Autonomous Region of Azores, Portugal
- Airport website
- Lost property and terminal info ↗
- Airports nearby
- GRW Santa Cruz da Graciosa (89 km), SJZ Velas (95 km), PIX Pico Island (120 km), HOR Horta (144 km)
- Country help
- Every embassy and consulate in Portugal
Check the airline desk and the airport’s lost property before you report the passport: once reported, it can’t be used again even if it turns up.
Phone stolen with it? You’ll need data to reach the embassy, your airline and your bank. A travel eSIM for Portugal installs in minutes on a replacement phone.
Questions people ask
Where is the nearest US embassy or consulate to TER?
US Consulate in Ponta Delgada, about 167 km away. Distances are in a straight line from Lajes Airport.
Where is the nearest British embassy or consulate to TER?
British Embassy in Lisbon, 1,554 km away. Distances are in a straight line from Lajes Airport.
Where is the nearest Canadian embassy or consulate to TER?
Canadian Embassy in Lisbon, 1,554 km away. Distances are in a straight line from Lajes Airport.
What’s the emergency number at TER?
In Portugal: 112 for any emergency. Call first if you’re in danger or were robbed; the passport comes second.
Can I fly out of TER without my passport?
Not on an international flight. You need an emergency passport or emergency travel document from your own country’s embassy or consulate first. Check with your airline before you rebook.
Can Num get me a new passport?
No. Only your government issues passports. Num finds your nearest mission, lines up the documents you’ll need, and helps you rearrange the trip around it.
NUM is not a government agency and does not issue passports or travel documents. Only your government can, and its fees are paid to it directly. Embassy and consulate locations come from the governments’ own office lists where we have them, and from public data (Wikidata, Wikipedia’s lists of diplomatic missions, the UK Foreign Office’s list of posts, and © OpenStreetMap contributors under the ODbL); confirm opening hours and appointments on the mission’s own site. Steps checked on government pages, 6 Nov 2026.