Passport gone at PDO? Here’s your way home.
Lost or stolen at Pendopo Airport, Talang Gudang-Sumatra Island: this is the nearest help for your passport, the number to call, and what each government asks you to bring.
Nearest help from PDO
- US: US Embassy in Jakarta, 459 km away.
- UK: British Embassy in Jakarta, 463 km away.
- Canadian: Canadian Embassy in Jakarta, 461 km away.
- Australian: Australian Embassy in Jakarta, 463 km away.
- Indian: Indian Embassy in Jakarta, 463 km away.
- Mexican: Mexican Embassy in Jakarta, 462 km away.
Your embassy or consulate, by passport
US Embassy, Jakarta
459 km from PDO in a straight line
Also in Medan, Surabaya.
British Embassy, Jakarta
463 km from PDO in a straight line
Also in Bali.
Canadian Embassy, Jakarta
461 km from PDO in a straight line
Australian Embassy, Jakarta
463 km from PDO in a straight line
Also in Surabaya, Denpasar.
Indian Embassy, Jakarta
463 km from PDO in a straight line
Also in Medan, Denpasar.
Mexican Embassy, Jakarta
462 km from PDO in a straight line
Distances are straight-line from the terminal area; the drive is longer. Directions open Google Maps from PDO. Where we only know a post’s city, the distance is to the city centre.
Get the right document, first time
Emergency passport
Report it with Form DS-64, then apply in person at a US embassy or consulate on Form DS-11. If you need to travel before a full passport can arrive, ask for a limited-validity emergency passport, valid for up to a year.
Emergency travel document
Apply online for an emergency travel document if you need to travel within 6 weeks. It costs £125, isn’t refunded, and is usually ready to collect 2 working days after you apply.
Emergency passport
Contact the nearest Government of Canada office as soon as you can; if you urgently need to travel, you can apply for an emergency passport there. Replacing a lost or stolen passport that was still valid costs an extra CAN$45 on top of the passport fee.
Emergency passport
Contact the nearest Australian embassy, high commission or consulate, or the 24-hour Consular Emergency Centre on +61 2 6261 3305. With a genuine, urgent need to travel you can apply for an emergency passport, valid for up to 12 months.
Emergency Certificate
Report the loss to the local police and the nearest Indian embassy, high commission or consulate at once. To return to India, the mission usually issues an Emergency Certificate after it verifies your nationality and details.
Emergency passport
File a report (acta) with the local police, then go to the Mexican embassy or consulate with proof of nationality and photo ID. Consulates can issue an emergency passport for travellers who must get home; it costs 30% more than an ordinary passport.
Border rules in Indonesia
- Passport validity: the safe standard for Indonesia is a passport 6 months left on the day you arrive.
- Indonesia visa and travel authorisation: who needs one and the official fee.
Pendopo Airport
- Codes
- IATA PDO · ICAO WIPQ
- Serves
- Talang Gudang-Sumatra Island, Sumatera Selatan (South Sumatra), Indonesia
- Airports nearby
- PLM Palembang (101 km)
- Country help
- Every embassy and consulate in Indonesia
Check the airline desk and the airport’s lost property before you report the passport: once reported, it can’t be used again even if it turns up.
Phone stolen with it? You’ll need data to reach the embassy, your airline and your bank. A travel eSIM for Indonesia installs in minutes on a replacement phone.
Questions people ask
Where is the nearest US embassy or consulate to PDO?
US Embassy in Jakarta, 459 km away. Distances are in a straight line from Pendopo Airport. There are also US missions in Medan, Surabaya.
Where is the nearest British embassy or consulate to PDO?
British Embassy in Jakarta, 463 km away. Distances are in a straight line from Pendopo Airport. There are also British missions in Bali.
Where is the nearest Canadian embassy or consulate to PDO?
Canadian Embassy in Jakarta, 461 km away. Distances are in a straight line from Pendopo Airport.
What’s the emergency number at PDO?
In Indonesia: 112 for any emergency, ambulance 119, police 110. Call first if you’re in danger or were robbed; the passport comes second.
Can I fly out of PDO without my passport?
Not on an international flight. You need an emergency passport or emergency travel document from your own country’s embassy or consulate first. Check with your airline before you rebook.
Can Num get me a new passport?
No. Only your government issues passports. Num finds your nearest mission, lines up the documents you’ll need, and helps you rearrange the trip around it.
NUM is not a government agency and does not issue passports or travel documents. Only your government can, and its fees are paid to it directly. Embassy and consulate locations come from the governments’ own office lists where we have them, and from public data (Wikidata, Wikipedia’s lists of diplomatic missions, the UK Foreign Office’s list of posts, and © OpenStreetMap contributors under the ODbL); confirm opening hours and appointments on the mission’s own site. Steps checked on government pages, 6 Nov 2026.