Passport gone at PKU? Here’s your way home.
Lost or stolen at Sultan Syarif Kasim II International Airport / Roesmin Nurjadin AFB, Pekanbaru: this is the nearest help for your passport, the number to call, and what each government asks you to bring.
Nearest help from PKU
- US: US Consulate in Medan, about 465 km away.
- UK: British Embassy in Jakarta, 954 km away.
- Canadian: Canadian Embassy in Jakarta, 952 km away.
- Australian: Australian Embassy in Jakarta, 955 km away.
- Indian: Indian Consulate General in Medan, 464 km away.
- Mexican: Mexican Embassy in Jakarta, 954 km away.
Your embassy or consulate, by passport
US Consulate, Medan
About 465 km from PKU to central Medan, in a straight line. Street address on the official site.
Also in Jakarta.
British Embassy, Jakarta
954 km from PKU in a straight line
Canadian Embassy, Jakarta
952 km from PKU in a straight line
Australian Embassy, Jakarta
955 km from PKU in a straight line
Indian Consulate General, Medan
464 km from PKU in a straight line
Also in Jakarta.
Mexican Embassy, Jakarta
954 km from PKU in a straight line
Distances are straight-line from the terminal area; the drive is longer. Directions open Google Maps from PKU. Where we only know a post’s city, the distance is to the city centre.
Get the right document, first time
Emergency passport
Report it with Form DS-64, then apply in person at a US embassy or consulate on Form DS-11. If you need to travel before a full passport can arrive, ask for a limited-validity emergency passport, valid for up to a year.
Emergency travel document
Apply online for an emergency travel document if you need to travel within 6 weeks. It costs £125, isn’t refunded, and is usually ready to collect 2 working days after you apply.
Emergency passport
Contact the nearest Government of Canada office as soon as you can; if you urgently need to travel, you can apply for an emergency passport there. Replacing a lost or stolen passport that was still valid costs an extra CAN$45 on top of the passport fee.
Emergency passport
Contact the nearest Australian embassy, high commission or consulate, or the 24-hour Consular Emergency Centre on +61 2 6261 3305. With a genuine, urgent need to travel you can apply for an emergency passport, valid for up to 12 months.
Emergency Certificate
Report the loss to the local police and the nearest Indian embassy, high commission or consulate at once. To return to India, the mission usually issues an Emergency Certificate after it verifies your nationality and details.
Emergency passport
File a report (acta) with the local police, then go to the Mexican embassy or consulate with proof of nationality and photo ID. Consulates can issue an emergency passport for travellers who must get home; it costs 30% more than an ordinary passport.
Border rules in Indonesia
- Passport validity: the safe standard for Indonesia is a passport 6 months left on the day you arrive.
- Indonesia visa and travel authorisation: who needs one and the official fee.
Sultan Syarif Kasim II International Airport / Roesmin Nurjadin AFB
- Codes
- IATA PKU · ICAO WIBB
- Serves
- Pekanbaru, Riau, Indonesia
- Airports nearby
- DUM Dumai (128 km)
- Country help
- Every embassy and consulate in Indonesia
Check the airline desk and the airport’s lost property before you report the passport: once reported, it can’t be used again even if it turns up.
Phone stolen with it? You’ll need data to reach the embassy, your airline and your bank. A travel eSIM for Indonesia installs in minutes on a replacement phone.
Questions people ask
Where is the nearest US embassy or consulate to PKU?
US Consulate in Medan, about 465 km away. Distances are in a straight line from Sultan Syarif Kasim II International Airport / Roesmin Nurjadin AFB. There are also US missions in Jakarta.
Where is the nearest British embassy or consulate to PKU?
British Embassy in Jakarta, 954 km away. Distances are in a straight line from Sultan Syarif Kasim II International Airport / Roesmin Nurjadin AFB.
Where is the nearest Canadian embassy or consulate to PKU?
Canadian Embassy in Jakarta, 952 km away. Distances are in a straight line from Sultan Syarif Kasim II International Airport / Roesmin Nurjadin AFB.
What’s the emergency number at PKU?
In Indonesia: 112 for any emergency, ambulance 119, police 110. Call first if you’re in danger or were robbed; the passport comes second.
Can I fly out of PKU without my passport?
Not on an international flight. You need an emergency passport or emergency travel document from your own country’s embassy or consulate first. Check with your airline before you rebook.
Can Num get me a new passport?
No. Only your government issues passports. Num finds your nearest mission, lines up the documents you’ll need, and helps you rearrange the trip around it.
NUM is not a government agency and does not issue passports or travel documents. Only your government can, and its fees are paid to it directly. Embassy and consulate locations come from the governments’ own office lists where we have them, and from public data (Wikidata, Wikipedia’s lists of diplomatic missions, the UK Foreign Office’s list of posts, and © OpenStreetMap contributors under the ODbL); confirm opening hours and appointments on the mission’s own site. Steps checked on government pages, 6 Nov 2026.