Passport gone at TQO? Here’s your way home.
Lost or stolen at Felipe Carrillo Puerto International Airport Tulum, Tulum: this is the nearest help for your passport, the number to call, and what each government asks you to bring.
Nearest help from TQO
- US: US Consulate General in Mérida, 227 km away.
- UK: British Consulate General in Cancun, 139 km away.
- Canadian: Canadian Embassy in Mexico City, 1,208 km away.
- Australian: Australian Embassy in Mexico City, 1,208 km away.
- Indian: Indian Embassy in Mexico City, 1,209 km away.
Your embassy or consulate, by passport
US Consulate General, Mérida
227 km from TQO in a straight line
Also in Matamoros, Mexico City, Monterrey, Nuevo Laredo.
British Consulate General, Cancun
139 km from TQO in a straight line
Also in Mexico City.
Canadian Embassy, Mexico City
Address: Calle Schiller No. 529, Colonia Polanco, 11560, CDMX, Mexico
1,208 km from TQO in a straight line
Also in Monterrey.
Australian Embassy, Mexico City
1,208 km from TQO in a straight line
Indian Embassy, Mexico City
1,209 km from TQO in a straight line
Distances are straight-line from the terminal area; the drive is longer. Directions open Google Maps from TQO. Where we only know a post’s city, the distance is to the city centre.
Get the right document, first time
Emergency passport
Report it with Form DS-64, then apply in person at a US embassy or consulate on Form DS-11. If you need to travel before a full passport can arrive, ask for a limited-validity emergency passport, valid for up to a year.
Emergency travel document
Apply online for an emergency travel document if you need to travel within 6 weeks. It costs £125, isn’t refunded, and is usually ready to collect 2 working days after you apply.
Emergency passport
Contact the nearest Government of Canada office as soon as you can; if you urgently need to travel, you can apply for an emergency passport there. Replacing a lost or stolen passport that was still valid costs an extra CAN$45 on top of the passport fee.
Emergency passport
Contact the nearest Australian embassy, high commission or consulate, or the 24-hour Consular Emergency Centre on +61 2 6261 3305. With a genuine, urgent need to travel you can apply for an emergency passport, valid for up to 12 months.
Emergency Certificate
Report the loss to the local police and the nearest Indian embassy, high commission or consulate at once. To return to India, the mission usually issues an Emergency Certificate after it verifies your nationality and details.
Border rules in Mexico
- Passport validity: the safe standard for Mexico is a passport 6 months beyond the day you leave. Entry rules for your passport.
- Mexico visa and travel authorisation: who needs one and the official fee.
Felipe Carrillo Puerto International Airport Tulum
- Codes
- IATA TQO · ICAO MMTL
- Serves
- Tulum, Quintana Roo, Mexico
- Airport website
- Lost property and terminal info ↗
- Airports nearby
- CZM Cozumel (85 km), CUN Cancún (127 km)
- City guide
- Tulum with Num
- Country help
- Every embassy and consulate in Mexico
Check the airline desk and the airport’s lost property before you report the passport: once reported, it can’t be used again even if it turns up.
Phone stolen with it? You’ll need data to reach the embassy, your airline and your bank. A travel eSIM for Mexico installs in minutes on a replacement phone.
Questions people ask
Where is the nearest US embassy or consulate to TQO?
US Consulate General in Mérida, 227 km away. Distances are in a straight line from Felipe Carrillo Puerto International Airport Tulum. There are also US missions in Matamoros, Mexico City, Monterrey.
Where is the nearest British embassy or consulate to TQO?
British Consulate General in Cancun, 139 km away. Distances are in a straight line from Felipe Carrillo Puerto International Airport Tulum. There are also British missions in Mexico City.
Where is the nearest Canadian embassy or consulate to TQO?
Canadian Embassy in Mexico City, 1,208 km away. Distances are in a straight line from Felipe Carrillo Puerto International Airport Tulum. There are also Canadian missions in Monterrey.
What’s the emergency number at TQO?
In Mexico: 911 for any emergency. Call first if you’re in danger or were robbed; the passport comes second.
Can I fly out of TQO without my passport?
Not on an international flight. You need an emergency passport or emergency travel document from your own country’s embassy or consulate first. Check with your airline before you rebook.
Can Num get me a new passport?
No. Only your government issues passports. Num finds your nearest mission, lines up the documents you’ll need, and helps you rearrange the trip around it.
NUM is not a government agency and does not issue passports or travel documents. Only your government can, and its fees are paid to it directly. Embassy and consulate locations come from the governments’ own office lists where we have them, and from public data (Wikidata, Wikipedia’s lists of diplomatic missions, the UK Foreign Office’s list of posts, and © OpenStreetMap contributors under the ODbL); confirm opening hours and appointments on the mission’s own site. Steps checked on government pages, 6 Nov 2026.